Frequently Asked Questions
General Community Information
What are your office hours?
Our leasing office is open Monday through Friday from 9:00 AM to 6:00 PM and Saturday from 10:00 AM to 5:00 PM. The office is closed on Sundays.
Is the community pet friendly?
Yes, The Kincaid at Legacy is a pet-friendly community and features a private, fenced-in dog park.
What types of floorplans do you offer?
The Kincaid at Legacy offers a variety of studio, one-, two-, and three-bedroom apartment homes, as well as penthouse residences. Floorplans feature a range of layouts designed to suit different lifestyles.
Where are you located?
The Kincaid at Legacy is located at 7200 Dallas Parkway in Plano, Texas, conveniently situated near The Shops at Legacy and just off the Dallas North Tollway
What makes your community unique?
The Kincaid at Legacy offers a sophisticated residential experience including luxury apartment finishes, 24/7 concierge service, resort-inspired amenities, a state-of-the-art fitness center, resident lounges, conference rooms, a screening room, billiards room, and controlled-access garage parking.
Do you offer furnished units?
The Kincaid at Legacy does not currently offer furnished apartment homes.
Is smoking permitted on the property?
The Kincaid at Legacy is a smoke-free community.
Leasing & Application Process
How do I schedule a tour?
You can schedule a tour of The Kincaid at Legacy through our website or by contacting our leasing team.
What documents are required to apply?
Application requirements may vary based on your individual circumstances. Please contact our leasing team for a current list of required documentation and information needed to complete your application.
What are the income or credit requirements?
Income and credit requirements are determined as part of the application and screening process. Please contact our leasing team for specific qualification criteria and details about the application process.
How do I apply?
You can apply online through The Kincaid at Legacy's website. Select Apply Today and follow the prompts to complete your application. Our leasing team is also available to assist you with the application process or answer any questions before you apply.
Is renters insurance required?
Residents may be required to maintain renters insurance in accordance with the terms of their lease. Contact the leasing office for more details.
How long does the approval process take?
Application processing times can vary depending on the individual application and the information required for screening.
Do you offer short term leases?
Lease terms and availability vary by apartment home. Please contact our leasing team to discuss current lease-term options, including any available shorter-term leases.
Do you run background and credit checks?
Yes. Applicants are subject to screening as part of the application process. This may include credit and background screening.
Move-In, Lease Terms
What lease terms do you offer?
The Kincaid at Legacy offers a variety of lease-term options depending on availability. Contact our leasing team for current lease terms, pricing, and availability.
What is required on move-in day?
All required move-in documentation, funds, insurance, and utility requirements must be completed. Your leasing team will provide a personalized move-in checklist before your scheduled move-in date.
Do you allow subletting or lease transfers?
Subletting and lease transfers are subject to the terms of your lease agreement and property policies. Contact our leasing team for more details.
What is your move-out policy?
Residents must provide the required notice outlined in their lease agreement and complete The Kincaid at Legacy's move-out procedures. The leasing team will provide instructions regarding the move-out inspection, keys and access devices, final charges, and forwarding address.
Amenities & Lifestyle
What amenities do you offer?
The Kincaid at Legacy offers an extensive collection of luxury amenities designed to elevate your lifestyle, including a resort-style pool courtyard, seventh-floor amenity deck with pool, state-of-the-art fitness center, conference rooms, resident lounge, screening room, billiards area, entertainment kitchen, dog park, bike storage, controlled-access garage parking, and Wi-Fi throughout the common areas.
Are amenities open 24/7?
Amenity hours vary by space. While The Kincaid at Legacy offers 24/7 concierge service, individual amenities may have designated operating hours.
Can residents reserve amenity spaces for private events?
Select amenity spaces may be available for private resident events and reservations, subject to availability and community policies. Contact the leasing or concierge team for details about available spaces, reservation requirements, and applicable fees.
Is Wi-Fi available in common areas?
Yes. Wi-Fi is available throughout the common areas of The Kincaid at Legacy.
Do you offer a guest suite for visitors, and what does it include?
The Kincaid at Legacy offers guest accommodations for residents' visitors. Availability, amenities, reservation requirements, and pricing may vary. Please contact the leasing or concierge team for current details.
Is parking available onsite?
Yes. The Kincaid at Legacy offers controlled-access garage parking, with private garages also available for rent.
Do you offer EV charging stations?
Yes. EV charging stations are available on select levels of the parking garage.
Is bike storage available?
Yes. The Kincaid at Legacy offers dedicated bike storage for residents.
How does package delivery work?
Packages are delivered directly to The Kincaid at Legacy concierge. Once your package arrives, you will be notified and can pick it up from the concierge 24 hours a day.
Are there resident events or community activities?
Yes. The Kincaid at Legacy offers resident programming and community activities throughout the year. Events and activities vary seasonally and may include opportunities for residents to connect, socialize, and enjoy the community.
Guests
How do residents reserve the guest suite, and what is the nightly rate?
Guest-suite reservations are subject to availability and current community policies. Contact the concierge or leasing team for current availability, reservation procedures, and nightly rates.
Is guest parking avaiable?
Guest parking availability and requirements vary based on current property parking policies. Contact the leasing or concierge team for the most current information.
How do guests access the building?
The Kincaid at Legacy is a controlled-access high-rise. Guest access is managed through the property's building-access procedures, with concierge assistance available to residents and their guests.
Accessibility
Is the building accessible for individuals with disabilities?
Yes, the building is accessible for individuals with disabilities. We are committed to providing a comfortable and welcoming living environment for all residents and ensuring that accessibility is considered throughout the community.
Are amenities and common areas accessible?
Yes, the community’s amenities and common areas are accessible for individuals with disabilities. Residents and guests can enjoy the shared spaces throughout the community with accessibility in mind.
Do you offer accessible parking spaces?
Yes, accessible parking spaces are available for residents and guests who require them. These spaces are conveniently located to help provide easier access to the building and community areas.
Pets
Do you allow pets?
Yes. The Kincaid at Legacy is a pet-friendly community!
Are there any breed restrictions?
Breed restrictions and other pet policies apply. Prospective residents should contact the leasing team for the current list of breed restrictions and pet requirements.
How many pets are allowed per apartment?
Pet limits vary according to the property's current pet policy. Contact the leasing team for specific requirements and restrictions.
Are service animals permitted?
Yes. Service animals are accommodated in accordance with applicable law.
Do you have pet amenities?
Yes. The Kincaid at Legacy offers two private, fenced-in dog parks for residents and their pets.
Is there a pet deposit or a pet rent?
There is a one-time pet fee per pet, in addition to monthly pet rent. Contact our leasing office for details.
Neighborhood
What neighborhood is the property located in?
The Kincaid at Legacy is located in the Legacy area of Plano at 7200 Dallas Parkway, on the east side of the Dallas North Tollway just south of Legacy Drive. The property is conveniently located near The Shops at Legacy and Legacy West, putting residents close to dining, shopping, entertainment, and more.
What shops, restaurants, and grocery stores are nearby?
The Kincaid at Legacy is surrounded by a variety of restaurants, shopping, entertainment, and everyday services, with The Shops at Legacy and Legacy West just minutes away. Nearby dining options include Legacy Hall, North Italia, Fogo de Chão, Mi Cocina, The Capital Grille, Haywire, Truluck's, and many others. Shopping options include retailers such as Lululemon, Kendra Scott, Urban Outfitters, Warby Parker, and more.
What schools is the property zoned to?
The Kincaid at Legacy is located in the Plano ISD. School zoning can change and should be verified directly with the applicable school district based on the resident's specific address and current enrollment boundaries.
What universities are close by?
Several colleges and universities are accessible from the Plano and Frisco area, including Collin College campuses and The University of Texas at Dallas.
How close is the nearest public transit stop?
The Kincaid at Legacy is located in the Legacy area with access to local transportation options. Specific routes, stops, and schedules vary depending on your destination, so residents should check current transit information when planning their trip.
Resident Resources
How do I pay my rent?
Residents can make rent payments through The Kincaid at Legacy's online resident payment system.
How do I renew my lease?
Renewal offers and instructions are provided to residents before the expiration of their current lease. Residents can contact the leasing office with questions about their renewal options.
How do I submit a maintenance request?
Routine maintenance requests can be submitted through the resident portal. Emergency maintenance concerns should be reported using The Kincaid at Legacy's emergency maintenance procedures.
Is there an online portal for residents?
Yes. Residents have access to an online resident portal for services such as rent payments and maintenance requests.
Do residents get partner perks or discounts?
Resident perks and preferred-partner programs may be available throughout the year. Available partnerships and discounts can change, so residents should check current community communications for the latest offerings.
Do you offer any services for remote workers?
Yes. The Kincaid at Legacy offers spaces that can support working from home, including conference rooms, resident lounge areas, and other common spaces. Wi-Fi is also available throughout the property's common areas.